Here are all the known errors and instructions for solving them.
Use the search (Ctrl + F combination) for the keywords of your error.
First of all, make sure that you have all the necessary components installed for the game to work properly.
Use the search (Ctrl + F combination) for the keywords of your error.
First of all, make sure that you have all the necessary components installed for the game to work properly.
Client Errors
Take these steps one at a time and check if it helped after completing each:
- Add the game directory to your antivirus exception list
- Start the game from launcher and click Verify button, then once process finishes, check again
- Completely reinstall the game
- Disable third-party VPN type applications
- Install Microsoft Visual C++
- Install Microsoft NET Framework
- Remove the compatibility mode from the file element / elementclient.exe (-> Right Click on the file, -> Properties, -> Compatibility, -> Uncheck the box "Run in compatibility mode")
- Press the Win + R key combination, enter the dxdiag command and switch to the 64bit version in the window that opens.
- Reinstall your graphic card drivers and check again
- Update your Windows (if your system is outdated it might be missing some libraries required to run the game)
- In the end restart your PC and check again
- Go to Control Panel to move your toon to the safe spot
- Solution above might not be permanent - in this case go to PW136/element/userdata and delete systemsettings.ini file and Layout folder - start client and check again
- Add the game directory to your antivirus exception list
- If problem still persists, click Verify button on launcher and check again
- Finally if the problem will still persist, it means that the client is corrupted. In this case please redownload / reinstall the client
- Update Visual C++ for Visual Studio 2015
Important! You need to choose the x86 version
- Disable Windows Defender and unpack/reinstall the game
- If problem still persists, click Verify button on launcher and check again
- The game file is corrupted. Click Verify button in the game launcher, then once process finishes, check again
- Start the game from launcher and click Verify button, then once process finishes, check again
- Close all third-party applications (browser, antivirus, etc.), the game may not have enough RAM
- Uncheck "Read only" in the game folder settings (Right-click on the folder -> Properties)
- Set the graphics to a minimum in the element/userdata/systemsettings.ini file by copying and replacing your values with those below:
[Info]
card =
driver = nvldumd.dll
version = 30.0.0014.7168
vendor = 000010de
deviceid = 00001c02
subsysid = 32851462
guid = {D7B71E3E-5F42-11CF-D26B-8B120EC2D335}
[Video]
Level = 0
Sight = 0
WaterEffect = 0
SimpleTerrain = 1
TreeDetail = 0
GrassDetail = 0
CloudDetail = 0
Shadow = 0
MipMapBias = 0
FullGlow = 0
SpaceWarp = 0
SunFlare = 0
AdvancedWaterUD = 0
RenderWid = 1280
RenderHei = 720
TexDetail = 0
SoundQuality = 0
FullScreen = 0
WideScreen = 0
ScaleUI = 0
VerticalSync = 0
Gamma = 40
RNF = 1
[Audio]
SoundVol = 2
MusicVol = 1
[UI]
Theme = 1
[Optimize]
ExcludeHost = 0
HidePlayerCast = 0
HideNPCCast = 0
HidePlayerAttack = 0
HideNPCAttack = 0
HidePlayerFly = 0
HideNPCFly = 0
HidePlayerHit = 0
HideNPCHit = 0
HidePlayerState = 0
HideNPCState = 0
HideWeaponStone = 0
HideArmorStone = 0
HideSuite = 0
HideTrees = 0
HideGrass = 0
HidePet = 0
HideFly = 0
AutoModelSimplify = 0
SimplifyMode = 0 - Finally, redownload / reinstall the client
- Try to start by reinstalling DirectX, Microsoft Visual C++ and Microsoft .NET Framework
- Reinstall your graphic card drivers and check again
- Update your Windows (if your system is outdated it might be missing some libraries required to run the game)
- Try using the command "sfc /scannow" (->Start, ->Run), the system will scan everything and try to replace corrupted files if cached copies exist.
- Install DirectX 9.0c by running dxwebsetup.exe file located in PW136/element
- Reinstall your graphic card drivers
- First of all, make sure that the server is online (check the status on the website, ask friends, etc.)
- Start the launcher.exe and check if your game is at its latest version. If it's not, let it update and check again
- Add the elementclient.exe file to your antivirus/firewall exception list
- Restart your router and PC and check again
- Disable Windows Firewall
- Disable Windows Defender
- Try to use a VPN, turn it on, and turn it off after you have logged into the game
- Alternately redownload / reinstall the client
- If none of this helped, use this instruction so that we can understand exactly what the problem is:
- Make sure you entered your account name and password correctly
- If you copy your account details manually, make sure there is no space there
- Activate your account using the link sent to your email
- Click Verify button in the game launcher, then once process finishes, check again
Launcher Errors
- Run the launcher as administrator and check again
- Add launcher.exe to your antivirus/firewall exception list and check again
- Go to the game folder and edit the file launcher.exe, RMB -> Properties -> Unblock. The same needs to be done with the file elementclient.exe in the element folder.
- Restart the PC and router, then check again
- Alternately redownload / reinstall the client
- Run the launcher as administrator and check again
- Add launcher.exe to your antivirus/firewall exception list and check again
- Alternately redownload / reinstall the client
- Make sure that your antivirus or Windows Defender has not added the game client files to its quarantine/blacklist. Add the game client directory to their exceptions if needed/required.
- Try updating the client using a VPN
- Alternately redownload / reinstall the client
- Disable Windows Firewall
- Disable Windows Defender
- Click Verify button on launcher and check again
- Try repeatedly clicking on the Update or Patch button until the patch starts downloading
- Make diagnostics and reboot the modem
- Try changing the DNS server
- Click Patch button and check again
- Try updating the client using a VPN
- Run launcher.exe with administrator rights
- Move the game client folder to a folder that does not require administrator rights
- Also you can try to download the version of the client that will need to be installed and run the installer as administrator.
- If none of that helps, reinstall Windows
- Check if there is "launcher" process in the task manager. If so, then end the task
- Restart the PC
Active Anti-Cheat Errors
This is a list of all the issues known to us related to anti-cheat compatibility.
These instructions are added in case we introduce anti-cheat into the game.
But so far we have no such intentions. - First of all, make sure that the server is online (check the status on the website, ask friends, etc.)
- Disable Windows Firewall
- Disable Windows Defender
- Make sure that your antivirus or Windows Defender has not added the game client files to its quarantine/blacklist. Add the game client directory to their exceptions if needed/required.
- You have to add the game client directory to the exceptions of your antivirus, and then try to launch the game again
- If that doesn't help, disable your antivirus, reboot your PC and try again
Unfortunately, anti-cheat system may conflict with:
- third-party operating systems;
- virtual machines;
- remote access programs;
- touchpad, controller and mouse software.
- We officially support systems: Windows 7/8/10. Operating systems not intended for games (macOS/Linux/VMware/VirtualBox) are not supported. You can try using Boot Camp, and install Windows as a second operating system
- Buy a Windows computer
- Start the launcher.exe and check if your game is at its latest version. If it's not, let it update and check again
- If problem still persists, click Verify button on launcher and check again
- Finally if the problem will still persist, please redownload / reinstall the client
- Disable third-party applications: Press the Win + R key combination -> enter "msconfig" -> OK -> open the services tab and tick "Hide all Microsoft services" at the bottom of the window -> click on the "disable all" button. Then go to the "Startup" tab and click on "Open Task Manager" -> select third-party applications and click "disable" -> OK.
- Also, the anti-cheat conflicts with some of the latest Windows updates. Make sure you don't have the following patches installed: KB5003173 and KB5001391. If they are installed, you need to manually remove them and restart your computer.
- Make sure the elementclient.bin / elementclient.exe process is not in the Task Manager
- Make sure that there is no file in the quarantine of your antivirus or Windows Defender active64.sys. Remove it from there, if needed, and restart the PC
- Check the path to the game folder for extra characters
- Add the game client directory to the antivirus exceptions, even if it is turned off
- Try logging in using a VPN to make sure your internet is working properly
- Restart your PC and router
- The game supports only the following operating systems: Windows 7, 8, 10 without any modifications and virtualization tools
- Press WIN+R, type msconfig -> press Enter; go to the Boot tab and select Windows 10
- If you don't have any boot options, the only way to solve this problem is to reinstall Windows
- Disable VTX and VTD in the BIOS settings, in the Advanced tab
- Go to element folder and rename d3d8.dll to d3d8_2.dll and check again
- Go to your windows update, look at the optional updates, and download the spyware update named: Update for Windows 7 for x64-based Systems (KB3080149) formerly known as Update for customer experience and diagnostic telemetry, and restart your computer.
- Make sure that your antivirus or Windows Defender has not added the game client files to its quarantine/blacklist. Add the game client directory to their exceptions if needed/required.
- Go to the game folder and edit the file launcher.exe, RMB -> Properties -> Unblock. The same needs to be done with the file elementclient.exe in the element folder.
- If you are using Hypervisor, make sure it is disabled.
- Other solutions can be found on the official Microsoft website
Other Issues
- Apparently, your antivirus has added launcher to its quarantine. You need to find the launcher there and take it out, and then add the game folder to the trusted list of your antivirus
- Turn off your antivirus
- Download the launcher and move it to the root folder of the game client manually
- This is the Google Drive limit, we can't do anything about it, unfortunately.
You will either have to wait 24 hours for the link to become available again, or choose a different download method for our client
- In the game settings window, uncheck the "Render." option
- Please, try running the game as an administrator
- Probably your client is in a folder where you don't have rights, or on the desktop. You should move this to another folder (or to disk)
- Run the launcher as admin and let it update to the current patch version
- Turn off the firewall
- Extract the files from the archives to the folder so that the files "setup_pw136-1.bin", "setup_pw136-2.bin", "setup_pw136-3.bin" and so on were in the same folder.
- Download the game and install it again.
- Disable the antivirus before you start installing the game.
- We recommend using third-party software, such as Exit Lag or Leatrix Latency Fix
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